Returns & Exchanges
At Hasselblad EU, we are committed to the highest standards of optical excellence and customer satisfaction. If you are not completely satisfied with your purchase, you may return your equipment in its original condition within 14 days of delivery.
Initiate Your Return
Log in to your Hasselblad account and navigate to your order history to submit a Return Merchandise Authorization (RMA) request within the 14-day window.
Prepare the Equipment
Carefully repack your camera, lenses, or accessories in their original premium packaging, ensuring all manuals, certificates, and cables are included.
Secure Shipping
Affix the provided prepaid shipping label to your package and drop it off at an authorized courier location; we recommend obtaining a tracking receipt for your records.
Inspection and Refund
Once our technical team verifies the condition of the returned items, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing