Frequently Asked Questions
Support and assistance for your Hasselblad experience across Europe.
Which EU countries do you ship to?
We provide premium insured shipping to all European Union member states, including specialized handling for high-value medium format cameras and lenses.
What is the standard warranty period for new equipment?
All new Hasselblad cameras and lenses purchased through our EU store come with a comprehensive 24-month manufacturer's warranty against defects in materials and workmanship.
How can I track my high-value shipment?
Once your order is dispatched, you will receive a secure tracking link via email. All shipments require a signature upon delivery to ensure your equipment arrives safely.
What is your return policy for professional gear?
We offer a 14-day return window for unused items in their original, sealed packaging. Please note that opened software or registered camera bodies may be subject to restocking fees.
Do you offer VAT-exempt purchasing for businesses?
Yes, EU-based businesses with a valid VAT ID can apply for VAT-exempt billing at checkout, provided the shipping address is outside the country of origin.
Are firmware updates included for my X-System or V-System?
Yes, all Hasselblad users have access to free lifetime firmware updates, which can be downloaded directly from our official website or via the Phocus Mobile 2 app.